RegenSkin LLC — Last updated: July 15, 2026
We want you to feel good about ordering from us. If something isn’t right, this page explains exactly what we’ll do about it and how long you have to ask.
This policy applies to orders placed on regenskin.net. It does not apply to RegenSkin products bought from other retailers (see Purchases from other retailers below).
| Satisfaction guarantee | 30 days from delivery, even if opened — first purchase of a product |
| Unopened returns | 30 days from delivery, sealed and in original packaging |
| Damaged, wrong or missing items | Report within 14 days of delivery |
| Refund method | Original payment method |
| Refund timing | Approved within 5 business days; 5–10 business days to appear |
| Subscriptions | Cancel or skip anytime before your renewal date |
| Return shipping | Free if the issue is ours; otherwise deducted from your refund |
Skincare is personal, and a formula that works beautifully for one person may not suit another. So we let you try it properly.
If you’re not satisfied with the first RegenSkin product of a given type you purchase, contact us within 30 days of delivery and we’ll refund the purchase price of that product — even if it’s opened and partly used.
A few conditions, so we can keep offering this:
Unopened products can be returned within 30 days of delivery for a full refund of the purchase price, provided they are:
Return shipping for a change of mind is your responsibility. If you use the prepaid label we provide, the cost of that label is deducted from your refund. Original shipping charges are not refunded.
If returning items brings your original order below our free shipping threshold ($100), the shipping cost we originally absorbed will be deducted from your refund.
Please don’t send returns to our corporate address or to the manufacturer — the RA will tell you where to ship.
Once your return arrives, we inspect it and email you to confirm approval or, if something’s wrong, to explain why. Approved refunds are issued to the original payment method within 5 business days of inspection. Depending on your bank or card issuer, it usually takes another 5–10 business days to appear on your statement.
We may issue a partial refund where an item comes back damaged, missing components, or in a condition that isn’t due to an error on our side.
If your refund hasn’t landed after 10 business days from our confirmation email, contact your bank or card issuer first, then get in touch with us and we’ll trace it.
We don’t process direct exchanges. If you’d like a different product, request a refund under Section 1 or 2 and place a new order — it’s faster, and it means you’re never waiting on a return to clear before your new product ships.
Damaged or defective items are replaced, not exchanged — see Section 6.
If your order arrives damaged, incomplete, or isn’t what you ordered, contact us within 14 calendar days of the delivery date and we’ll make it right at no cost to you — replacement or refund, your choice.
To help us process the claim quickly:
Shipping cartons often show wear in transit — that alone isn’t damage. What matters is the condition of the product inside.
If tracking shows your package as delivered but you can’t find it:
We can’t take responsibility for packages delivered to an incorrect or incomplete address supplied at checkout, or for redirects arranged directly with the carrier after dispatch.
Our subscription plans — including the Monthly Ritual and the Complete Ritual — renew automatically until you cancel. Here’s exactly how that works.
Cancelling. You can cancel at any time, with no fee and no phone call required. Sign in to your account at regenskin.net, open My Account → Subscriptions, and select Cancel. You can also email support@regenskin.net. Cancellation takes effect immediately: you keep any product already delivered, and you won’t be charged again.
Skipping or rescheduling. You can skip a delivery or change your renewal date from the same page, as often as you like.
Timing. Cancel, skip or update your payment method at least 24 hours before your renewal date, shown in your account and in the reminder email we send before each renewal. Once a renewal order has been created and charged, it enters fulfillment and can’t be stopped.
Renewal charged by mistake? Contact us within 48 hours of the charge. If the order hasn’t shipped, we’ll cancel it and refund you in full.
Renewal already shipped? It’s covered by our standard 30-day return terms (Section 2) if unopened. The satisfaction guarantee in Section 1 applies to your first delivery of a product, not to every renewal.
Price changes. If subscription pricing changes, we’ll email you at least 30 days before it applies to your plan, and you’re free to cancel before then.
Orders ship fast from our New Jersey facility, often the same day. Once an order enters fulfillment we can’t change the address, the contents or the payment method — but tell us as soon as possible at support@regenskin.net and we’ll try. If we can’t stop it, the return process above still applies.
We don’t provide samples on request.
RegenSkin products bought from Amazon, a clinic, a spa or any other authorized retailer are covered by that retailer’sreturn policy and must be returned to them. We can’t refund or replace items we didn’t sell you directly.
We also can’t support products bought from unauthorized sellers, since we can’t verify how they were stored or whether they’re genuine.
Bundles and multi-product sets are returned as a complete set. If part of a bundle is kept, the refund reflects the individual retail price of the items returned, not a pro-rata share of the bundle price.
If an item was shipped as a gift directly to you, we’ll issue store credit for its value. If the order was shipped to the purchaser and passed on to you, the refund goes to the purchaser.
We don’t apply price adjustments to completed orders, including when a product later goes on sale or a promotion launches. Promotional codes must be applied at checkout and can’t be added afterwards.
We log all claims of lost, missing, wrong and damaged items. We reserve the right to limit, decline or require the return of any claim, refund or replacement — including where a customer’s claim history suggests abuse — and to decline future orders. This doesn’t affect your rights under applicable law.
If something’s gone wrong, please talk to us first — we resolve nearly everything within a day or two. Opening a chargeback before contacting us slows things down for both of us, and accounts with an open dispute are paused until it’s resolved.
Nothing in this policy limits any rights you have under applicable federal or state consumer law, including those of your state of residence.
RegenSkin LLC 95 Greene St., 6th Floor Jersey City, NJ 07302 United States
Email: contact@regenskin.net Phone: 1 (800) 220-9082 ext. 0 Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
We reply to every message within 1–2 business days.
We may update this policy from time to time. The version in effect on the date of your order is the one that applies to it.